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Should you disect a successful website into it's component parts, those most responsible for it's winning ways, you'd find some very surprising revelations.
Keep the following first principles in mind as you review how a website is distilled into 24 success determinants, organized under 5 major categories.
- The law of the vital few reduces the number of website components to a couple dozen issues out of 1000+ website best practices,
- Websites don't sell. Visitors buy. A great website cannot compensate for a weak offering. Weak writing that really speaks to the audience trumps good writing whose message doesn't connect with the reader.
- Forget the laws of proportionality. On the web, very small issues, if they are the right ones, will generate very large results,
- Process is everything. Only 20% of your site's success can be attributed to the surface layer, the site itself. The process you follow to get there carries four times the weight.
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The single largest determinant of web success is your decision-making process and how the site is managed. Interestingly, it's less the site and more how you arrived at it.
- Web Concepts/Principles
- Business Goals & Objectives - Strategic Purposing
- Management Processes - Iterative Improvement
- Optimization Strategies - Testing Principles
- Quantitive Measurement - Tracking & Metrics
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Increasingly, websites don't belong to their owners, they belong to their empowered users.
- Knowledge of Customer - Reasons for Visiting
- Personas - Visitor Tasks and Accompanying Behaviors
- Buying Behaviors, Decisions and & Motivations
- Information Architecture
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Value creation methodologies are the growth strategy of the future. If you can't create value for your web visitors, your site has no reason to exist.
- Unique Value Proposition
- Branding
- Relationship Building
- Competitive Threat
- User Experience
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Most sites make the mistake of divorcing the objects on the web page from the attitude and mental processes at play in the head of the visitor.
- Trust & Credibility
- Persuasion Strategies
- Marketing & Promotion
- Message Development
- Conversion Rates
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Your website is a product like any other product and must perform elegantly in the hands of the user in the way in which it is intended.
- Navigation
- Layout and Design
- Home Page
- Landing Pages
- Content
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